Make a referral to KeyPoint Care
Helping someone find the right support starts with a clear, respectful conversation. We welcome enquiries from participants, families, support coordinators and health professionals.
We will discuss the requested services, location, funding and any clinical requirements before confirming whether we can offer support.
Useful information to have ready
Support requested
A short description of the tasks, goals and preferred days or times helps us understand the referral.
Location and funding
Tell us the participant's suburb and whether the relevant NDIS funding is self-managed, plan-managed or NDIA-managed.
Clinical considerations
If nursing or complex care is requested, tell us what assessments or care instructions are already available.
Only share personal or health information through an approved, secure referral process. Please do not put sensitive details in an initial email.
What our team will do
We review the request, speak with the participant or authorised contact, clarify support and worker requirements, and discuss whether the service can be provided in the requested area. If it is suitable, we explain the proposed schedule, costs and next steps before anyone agrees to begin.
A referral does not create an automatic service commitment. We will be clear about availability and any additional information needed for safe planning.
Start with a conversation
For the staging build, the current KeyPoint Care referral form remains the active submission route while the new form and secure handling are configured and tested.
Use the current referral formCall 0458 888 427