Feedback and complaints
Your voice matters to us
Tell us when support has helped, when something could be better or when you have a concern. You can raise an issue without fear of losing your right to respectful support.
We will listen, clarify what happened and explain how the matter will be handled.
What happens next
We will explain the process
We will ask what happened, what outcome you would like and how you want to be contacted. We may need to speak with relevant people or review records, while respecting privacy and your choices. We will tell you the next step and how to follow up if the concern is not resolved.
For an immediate danger or medical emergency, call 000. This page is not monitored as an emergency service.
Send your feedback
Complaints and feedback form
You can choose to remain anonymous. If you want a response, please include a way to contact you.
[contact-form-7 id="09f174c" title="Complaints and feedback"]
