NDIS Support Services in Frankston

Services available in Frankston include personal care, community and complex nursing, household assistance, transport, community participation, and child and youth support.

Your arrangement can combine different types of assistance where suitable. We confirm the tasks, required skills, funding and schedule before support begins.

Both, depending on the service and your agreed plan. Personal care, household assistance and nursing can be delivered at home. Transport and community participation can help you reach appointments, errands or activities in Frankston and other agreed destinations.

We can discuss how these supports connect, such as assistance getting ready at home followed by support to attend an appointment.

Let us know how the relevant part of your NDIS plan is managed. We check whether the requested service and payment arrangement can be accepted before you agree to support.

With self-management, you or your representative manage payments. With plan management, your plan manager handles provider payments. NDIA-managed supports require an appropriately registered provider.

The service must also be an NDIS support that fits your plan. If you are unsure, we can explain the information needed to check the proposed arrangement.

We consider your assistance needs, preferred schedule, communication style and relevant personal preferences. The worker’s skills and experience must also suit the agreed tasks.

Tell us what helps you feel comfortable and anything that has not worked in previous arrangements. You can raise concerns about the match during reviews so the team can discuss available options.

Our nursing team reviews your clinical requirements before agreeing to care. This may involve relevant care instructions and information from your treating professionals, shared with your consent.

The assessment informs the care plan, required skills and visit arrangements. It also helps distinguish nursing tasks from everyday assistance so the proposed support matches the level of care required.

We discuss your preferred days, visit frequency, service address in Frankston, destinations and the assistance required during travel.

Before services begin, the proposed schedule and applicable charges are explained as part of the service arrangement. Ask us to clarify visit costs, provider travel or transport charges so you understand what is included.

The team reviews your enquiry and discusses your needs, preferences and funding arrangements. We identify any assessment or information required, check suitable staff availability and explain the proposed next steps.

A start date is agreed once the necessary arrangements are in place. Timing depends on the type of support, clinical requirements, travel and available staff. We will discuss this with you rather than promise a date before those checks.

Yes, with your consent. You can choose who helps you discuss options, review the proposed arrangement or take part in check-ins.

Let us know how you prefer to communicate and what information you are comfortable sharing. Your preferences and decisions remain central to planning.

Yes, where it is suitable and included in the agreed arrangement. For example, personal assistance at home may be followed by transport or community participation support. We discuss timing, destination access, mobility needs and applicable charges before the visit.