{"id":199,"date":"2026-10-01T00:52:50","date_gmt":"2026-10-01T00:52:50","guid":{"rendered":"https:\/\/dustage6.website\/?page_id=199"},"modified":"2026-10-08T03:21:06","modified_gmt":"2026-10-07T16:21:06","slug":"complaints-and-feedback","status":"publish","type":"page","link":"https:\/\/dustage6.website\/?page_id=199","title":{"rendered":"Complaints and feedback"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"199\" class=\"elementor elementor-199\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65cd7f9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"65cd7f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebe6a6 elementor-widget elementor-widget-html\" data-id=\"4ebe6a6\" data-element_type=\"widget\" data-e-type=\"widget\" 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img{width:54px;height:54px}.kp5-mobile-menu .kp5-mega-cta a{padding:9px 16px;border:0}}\n<\/style>\n<header class=\"kp5-header\">\n<div class=\"kp5-topbar\"><div class=\"kp5-topbar-inner\"><div class=\"kp5-topbar-contact\"><a href=\"tel:+61458888427\">Call 0458 888 427<\/a><a href=\"mailto:contact@keypointcaresolutions.au\">contact@keypointcaresolutions.au<\/a><\/div><div class=\"kp5-topbar-note\"><a class=\"kp5-book\" href=\"\/contact\/\">Book now<\/a><\/div><\/div><\/div>\n<div class=\"kp5-nav-shell\"><div class=\"kp5-nav-inner\"><a class=\"kp5-logo-link\" href=\"\/\" aria-label=\"KeyPoint Care Solutions, home\"><img decoding=\"async\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/Keypoint-Logo-150-x-150-WebP-Website-Logo.webp\" alt=\"KeyPoint Care Solutions\" width=\"86\" height=\"86\"><\/a><nav class=\"kp5-site-nav\" aria-label=\"Primary navigation\"><a href=\"\/\">Home<\/a><a href=\"\/about\/\">About us<\/a><details class=\"kp5-mega\"><summary>Services<\/summary><div class=\"kp5-mega-panel\"><a class=\"kp5-mega-all\" href=\"\/services\/\">Explore all services<\/a><div class=\"kp5-mega-grid\"><details class=\"kp5-mega-group\"><summary>Daily Living Supports<\/summary><div><a href=\"\/services\/ndis-personal-care-cranbourne\/\">Personal care<\/a><a href=\"\/services\/ndis-home-care-cranbourne\/\">In-home care<\/a><a href=\"\/services\/household-tasks\/\">Household tasks<\/a><a href=\"\/services\/life-skills-development\/\">Life skills development<\/a><a href=\"\/services\/daily-tasks-shared-living\/\">Daily tasks and shared living<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Health and Clinical Care<\/summary><div><a href=\"\/services\/community-nursing-care\/\">Community nursing<\/a><a href=\"\/services\/high-intensity-daily-personal-activities\/\">Complex care and continence support<\/a><a href=\"\/services\/medication-management\/\">Medication and diabetic management<\/a><a href=\"\/services\/therapeutic-supports\/\">Therapeutic supports<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Community and Transport<\/summary><div><a href=\"\/services\/community-participation\/\">Community participation<\/a><a href=\"\/services\/group-centre-activities\/\">Group and centre activities<\/a><a href=\"\/services\/innovative-community-participation\/\">Innovative community participation<\/a><a href=\"\/services\/ndis-transport-cranbourne\/\">Travel and transport<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Children and Life Stages<\/summary><div><a href=\"\/services\/ndis-child-youth-support-cranbourne\/\">Child and youth support<\/a><a href=\"\/services\/early-childhood-supports\/\">Early childhood supports<\/a><a href=\"\/services\/life-stage-transitions\/\">Life stage transitions<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Employment<\/summary><div><a href=\"\/services\/ndis-employment-support-cranbourne\/\">Access and maintain employment<\/a><a href=\"\/services\/specialist-support-employment\/\">Specialist employment support<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Housing and Accommodation<\/summary><div><a href=\"\/services\/accommodation-tenancy\/\">Accommodation and tenancy<\/a><a href=\"\/services\/specialist-disability-accommodation\/\">Specialist disability accommodation<\/a><\/div><\/details><\/div><div class=\"kp5-mega-cta\"><img decoding=\"async\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/Keypoint-Logo-150-x-150-WebP-Website-Logo.webp\" alt=\"KeyPoint Care Solutions logo\" width=\"82\" height=\"82\"><div class=\"kp5-mega-cta-copy\"><p>Looking to get in touch? Our case manager will be in contact with you soon.<\/p><a href=\"\/contact\/\">Contact Now \u2192<\/a><\/div><\/div><\/div><\/details><a href=\"\/#locations-we-serve\">Locations<\/a><a href=\"\/reviews\/\">Reviews<\/a><a href=\"\/contact\/\">Contact us<\/a><a href=\"\/refer-to-us\/\">Referral<\/a><\/nav><details class=\"kp5-mobile-menu\"><summary>Menu<\/summary><nav aria-label=\"Mobile navigation\"><a href=\"\/\">Home<\/a><a href=\"\/about\/\">About us<\/a><details class=\"kp5-mega\"><summary>Services<\/summary><div class=\"kp5-mega-panel\"><a class=\"kp5-mega-all\" href=\"\/services\/\">Explore all services<\/a><div class=\"kp5-mega-grid\"><details class=\"kp5-mega-group\"><summary>Daily Living Supports<\/summary><div><a href=\"\/services\/ndis-personal-care-cranbourne\/\">Personal care<\/a><a href=\"\/services\/ndis-home-care-cranbourne\/\">In-home care<\/a><a href=\"\/services\/household-tasks\/\">Household tasks<\/a><a href=\"\/services\/life-skills-development\/\">Life skills development<\/a><a href=\"\/services\/daily-tasks-shared-living\/\">Daily tasks and shared living<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Health and Clinical Care<\/summary><div><a href=\"\/services\/community-nursing-care\/\">Community nursing<\/a><a href=\"\/services\/high-intensity-daily-personal-activities\/\">Complex care and continence support<\/a><a href=\"\/services\/medication-management\/\">Medication and diabetic management<\/a><a href=\"\/services\/therapeutic-supports\/\">Therapeutic supports<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Community and Transport<\/summary><div><a href=\"\/services\/community-participation\/\">Community participation<\/a><a href=\"\/services\/group-centre-activities\/\">Group and centre activities<\/a><a href=\"\/services\/innovative-community-participation\/\">Innovative community participation<\/a><a href=\"\/services\/ndis-transport-cranbourne\/\">Travel and transport<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Children and Life Stages<\/summary><div><a href=\"\/services\/ndis-child-youth-support-cranbourne\/\">Child and youth support<\/a><a href=\"\/services\/early-childhood-supports\/\">Early childhood supports<\/a><a href=\"\/services\/life-stage-transitions\/\">Life stage transitions<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Employment<\/summary><div><a href=\"\/services\/ndis-employment-support-cranbourne\/\">Access and maintain employment<\/a><a href=\"\/services\/specialist-support-employment\/\">Specialist employment support<\/a><\/div><\/details><details class=\"kp5-mega-group\"><summary>Housing and Accommodation<\/summary><div><a href=\"\/services\/accommodation-tenancy\/\">Accommodation and tenancy<\/a><a href=\"\/services\/specialist-disability-accommodation\/\">Specialist disability accommodation<\/a><\/div><\/details><\/div><div class=\"kp5-mega-cta\"><img decoding=\"async\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/Keypoint-Logo-150-x-150-WebP-Website-Logo.webp\" alt=\"KeyPoint Care Solutions logo\" width=\"82\" height=\"82\"><div class=\"kp5-mega-cta-copy\"><p>Looking to get in touch? Our case manager will be in contact with you soon.<\/p><a href=\"\/contact\/\">Contact Now \u2192<\/a><\/div><\/div><\/div><\/details><a href=\"\/#locations-we-serve\">Locations<\/a><a href=\"\/reviews\/\">Reviews<\/a><a href=\"\/contact\/\">Contact us<\/a><a href=\"\/refer-to-us\/\">Referral<\/a><a href=\"tel:+61458888427\">Call 0458 888 427<\/a><\/nav><\/details><img decoding=\"async\" class=\"kp5-nav-badge\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/We-heart-NDIS-Registered-provider-logo-Short.png\" alt=\"Registered NDIS Provider\" width=\"150\"><\/div><\/div>\n<\/header>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-kp5feed1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"kp5feed1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-kp5feed2 elementor-widget elementor-widget-html\" data-id=\"kp5feed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n#kp5-feedback{font-family:Poppins,Arial,sans-serif;color:#294461}#kp5-feedback *{box-sizing:border-box}#kp5-feedback a:focus-visible{outline:3px solid #f4bd35;outline-offset:3px}.kp5-f-wrap{max-width:1120px;margin:auto;padding:82px 24px}.kp5-f-hero{background:#1b416f;color:#fff}.kp5-f-hero .kp5-f-wrap{display:grid;grid-template-columns:1fr 1fr;gap:50px;align-items:center}.kp5-f-hero img{width:100%;height:auto;border-radius:22px}.kp5-f-eyebrow{display:block;color:#f4bd35;text-transform:uppercase;letter-spacing:.1em;font-size:14px;font-weight:700;margin-bottom:15px}.kp5-f-hero h1{color:#fff!important;font-size:clamp(40px,4.5vw,60px)!important;line-height:1.15!important;margin:0 0 20px!important}.kp5-f-hero p{font-size:18px;line-height:1.8}.kp5-f-section:nth-of-type(odd){background:#f3fbfc}.kp5-f-section h2{font-size:clamp(30px,3.7vw,45px);color:#073c72;margin:0 0 20px}.kp5-f-section p,.kp5-f-section li{font-size:17px;line-height:1.8}.kp5-f-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px}.kp5-f-card{background:#fff;border:1px solid #dbeaec;padding:30px;border-radius:15px}.kp5-f-card h3{color:#073c72;font-size:22px;margin:0 0 12px}.kp5-f-card a{font-weight:700;color:#0c8ea8}.kp5-f-cta{text-align:center;background:#1b416f;color:#fff}.kp5-f-cta h2{color:#fff}.kp5-f-btn{display:inline-block;background:#18a8bf;color:#fff!important;text-decoration:none;border-radius:7px;padding:14px 24px;font-weight:700;margin:6px}@media(max-width:700px){.kp5-f-wrap{padding:64px 20px}.kp5-f-hero .kp5-f-wrap,.kp5-f-grid{grid-template-columns:1fr}}\n<\/style><main id=\"kp5-feedback\"><section class=\"kp5-f-hero\"><div class=\"kp5-f-wrap\"><div><span class=\"kp5-f-eyebrow\">Feedback and complaints<\/span><h1>Your voice matters to us<\/h1><p>Tell us when support has helped, when something could be better or when you have a concern. You can raise an issue without fear of losing your right to respectful support.<\/p><p>We will listen, clarify what happened and explain how the matter will be handled.<\/p><\/div><img decoding=\"async\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/Gemini_Generated_Image_w1qo8uw1qo8uw1qo.webp\" alt=\"KeyPoint Care feedback and support illustration\" width=\"570\" loading=\"eager\"><\/div><\/section><section class=\"kp5-f-section\"><div class=\"kp5-f-wrap\"><span class=\"kp5-f-eyebrow\" style=\"color:#aa6b00\">What happens next<\/span><h2>We will explain the process<\/h2><p>We will ask what happened, what outcome you would like and how you want to be contacted. We may need to speak with relevant people or review records, while respecting privacy and your choices. We will tell you the next step and how to follow up if the concern is not resolved.<\/p><p>For an immediate danger or medical emergency, call 000. This page is not monitored as an emergency service.<\/p><\/div><\/section><section class=\"kp5-f-section kp5-f-form\" aria-labelledby=\"kp5-complaint-form-title\"><div class=\"kp5-f-wrap\"><span class=\"kp5-f-eyebrow\" style=\"color:#aa6b00\">Send your feedback<\/span><h2 id=\"kp5-complaint-form-title\">Complaints and feedback form<\/h2><p>You can choose to remain anonymous. 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We work with participants and families to plan practical support at home and in the community.<\/p><p>ABN 99 678 159 469<\/p><div class=\"kp5-footer-social\" aria-label=\"Social media\"><a href=\"https:\/\/www.facebook.com\/keypointcaresolutions\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a><a href=\"https:\/\/www.instagram.com\/keypointcare\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a><a href=\"https:\/\/www.linkedin.com\/company\/keypoint-care-solutions\/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn<\/a><\/div><\/div><div><h2>Contact<\/h2><ul class=\"kp5-footer-contact-list\"><li><span class=\"kp5-ico\" aria-hidden=\"true\">\ud83d\udccd<\/span><span><a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&query=14%20Titch%20Street%2C%20Cranbourne%20VIC%203977\" target=\"_blank\" rel=\"noopener noreferrer\">14 Titch Street<br>Cranbourne VIC 3977<\/a><br>By appointment only<\/span><\/li><li><span class=\"kp5-ico\" aria-hidden=\"true\">\u260e<\/span><a href=\"tel:+61458888427\">0458 888 427<\/a><\/li><li><span class=\"kp5-ico\" aria-hidden=\"true\">\u2709<\/span><a href=\"mailto:contact@keypointcaresolutions.au\">contact@keypointcaresolutions.au<\/a><\/li><\/ul><\/div><div><h2>Explore<\/h2><ul><li><a href=\"\/\">Home<\/a><\/li><li><a href=\"\/about\/\">About us<\/a><\/li><li><a href=\"\/services\/\">Services<\/a><\/li><li><a href=\"\/#locations-we-serve\">Locations<\/a><\/li><li><a href=\"\/reviews\/\">Reviews<\/a><\/li><\/ul><\/div><div><h2>Get in touch<\/h2><ul><li><a href=\"\/contact\/\">Contact us<\/a><\/li><li><a href=\"\/refer-to-us\/\">Referral<\/a><\/li><li><a href=\"\/complaints-and-feedback\/\">Complaints and feedback<\/a><\/li><\/ul><\/div><\/div><div class=\"kp5-footer-bottom\"><div class=\"kp5-footer-inner\"><p>\u00a9 2026 KeyPoint Care Solutions Pty Ltd. All rights reserved.<\/p><\/div><\/div><\/footer><div class=\"kp5-country-ack\" role=\"note\"><div class=\"kp5-ack-inner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dustage6.website\/wp-content\/uploads\/2026\/09\/dove-care-flags.png.webp\" alt=\"Aboriginal flag and Torres Strait Islander flag\" width=\"120\" height=\"43\" loading=\"lazy\"><p>KeyPoint Care Solutions acknowledges the Traditional Owners of the lands where we live and work. We pay our respects to Elders past and present.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call 0458 888 427contact@keypointcaresolutions.auBook now HomeAbout us Services Explore all services Daily Living Supports Personal careIn-home careHousehold tasksLife skills developmentDaily tasks and shared living Health and Clinical Care Community nursingComplex care and continence supportMedication and diabetic managementTherapeutic supports Community and Transport Community participationGroup and centre activitiesInnovative community participationTravel and transport Children and Life Stages Child and youth supportEarly childhood supportsLife stage transitions Employment Access and maintain employmentSpecialist employment support Housing and Accommodation Accommodation and tenancySpecialist disability accommodation Looking to get in touch? Our case manager will be in contact with you soon. Contact Now \u2192 LocationsReviewsContact usReferral Menu HomeAbout us Services Explore all services Daily Living Supports Personal careIn-home careHousehold tasksLife skills developmentDaily tasks and shared living Health and Clinical Care Community nursingComplex care and continence supportMedication and diabetic managementTherapeutic supports Community and Transport Community participationGroup and centre activitiesInnovative community participationTravel and transport Children and Life Stages Child and youth supportEarly childhood supportsLife stage transitions Employment Access and maintain employmentSpecialist employment support Housing and Accommodation Accommodation and tenancySpecialist disability accommodation Looking to get in touch? Our case manager will be in contact with you soon. Contact Now \u2192 LocationsReviewsContact usReferralCall 0458 888 427 Feedback and complaints Your voice matters to us Tell us when support has helped, when something could be better or when you have a concern. You can raise an issue without fear of losing your right to respectful support. We will listen, clarify what happened and explain how the matter will be handled. What happens next We will explain the process We will ask what happened, what outcome you would like and how you want to be contacted. We may need to speak with relevant people or review records, while respecting privacy and your choices. We will tell you the next step and how to follow up if the concern is not resolved. For an immediate danger or medical emergency, call 000. This page is not monitored as an emergency service. Send your feedback Complaints and feedback form You can choose to remain anonymous. If you want a response, please include a way to contact you. [contact-form-7 id=&#8221;09f174c&#8221; title=&#8221;Complaints and feedback&#8221;] Family-owned disability support that listens to what matters to you. We work with participants and families to plan practical support at home and in the community. ABN 99 678 159 469 FacebookInstagramLinkedIn Contact \ud83d\udccd14 Titch StreetCranbourne VIC 3977By appointment only \u260e0458 888 427 \u2709contact@keypointcaresolutions.au Explore Home About us Services Locations Reviews Get in touch Contact us Referral Complaints and feedback \u00a9 2026 KeyPoint Care Solutions Pty Ltd. All rights reserved. KeyPoint Care Solutions acknowledges the Traditional Owners of the lands where we live and work. 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